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OR in the News

Original Review is making news as we change the way restaurants think about customer feedback!


July 15, 2016 / Modern Restaurant Management / According to a Recent Study/Survey … Mid-July 2016 Edition

As part of our mission to be the go-to resource for on-the-go restaurant industry professionals, Modern Restaurant Management magazine (MRM) offers highlights of recent research. This mid-July edition is jam-packed with information to keep you in the know.

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Modern Restaurant Management

July 13, 2016 / Pizza Marketplace / Diners find review sites valuable for getting and giving feedback

Review sites are considered valuable by nearly all diners, according to a new Original Review study and nearly as many are willing to share feedback on their dining experience.

The study polled 500 men and women ages 21 and older, and reports 95 percent of consumers use review sites before dining at a new restaurant.

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Pizza Marketplace

July 13, 2016 / Fast Casual / Diners find review sites valuable for getting and giving feedback

Review sites are considered valuable by nearly all diners, according to a new Original Review study and nearly as many are willing to share feedback on their dining experience.

The study polled 500 men and women ages 21 and older, and reports 95 percent of consumers use review sites before dining at a new restaurant.

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Fast Casual

July 13, 2016 / QSR Web / Diners find review sites valuable for getting and giving feedback

Review sites are considered valuable by nearly all diners, according to a new Original Review study and nearly as many are willing to share feedback on their dining experience.

The study polled 500 men and women ages 21 and older, and reports 95 percent of consumers use review sites before dining at a new restaurant.

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QSR Web

July 13, 2016 / Hospitality Technology / Restaurant Diners Willing to Give Feedback and Contact Info

According to findings from a new survey released by Original Review, the provider of in-house restaurant review technology for real-time diner feedback, restaurant goers are skeptical of restaurant review sites, favor a friend's recommendation, like promotions, and will give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.

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Hospitality Technology

July 12, 2016 / FSR Magazine / New Study Finds Restaurant Diners Want to Be Heard

According to findings from a new survey released by Original Review, a provider of in-house restaurant review technology for real-time diner feedback, restaurant goers are skeptical of restaurant review sites, favor a friend's recommendation, like promotions, and will give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.

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FSR Magazine

July 12, 2016 / Convenience Store Decisions / How Restaurant Operators Can Regain Customer Favor After a Poor Dining Experience

One poor dining experience may be enough to turn customers away for good, but new research shows that there is a way to regain a customer’s trust following a bad dining experience.

A new survey from Original Review has revealed that restaurant goers greatly value their voices being heard when it comes to their dining experiences. This is crucial, because many indicated that they would give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.

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Convenience Store Decisions

July 12, 2016 / Food Dive / New Study Finds Restaurant Diners Want to Be Heard: Are Willing to Give Feedback and Contact Info

According to findings from a new survey released today byOriginal Review, the first provider of in-house restaurant review technology for real-time diner feedback, restaurant goers are skeptical of restaurant review sites, favor a friend's recommendation, like promotions, and will give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.

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Food Dive

July 12, 2016 / CityBizList Houston / New Study Finds Restaurant Diners Want to Be Heard: Are Willing to Give Feedback and Contact Info

According to findings from a new survey released today by Original Review, the first provider of in-house restaurant review technology for real-time diner feedback, restaurant goers are skeptical of restaurant review sites, favor a friend's recommendation, like promotions, and will give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.

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CityBizList Houston

July 12, 2016 / CityBizList Dallas / New Study Finds Restaurant Diners Want to Be Heard: Are Willing to Give Feedback and Contact Info

According to findings from a new survey released today by Original Review, the first provider of in-house restaurant review technology for real-time diner feedback, restaurant goers are skeptical of restaurant review sites, favor a friend's recommendation, like promotions, and will give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.

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CityBizList Dallas

July 12, 2016 / CityBizList NYC / New Study Finds Restaurant Diners Want to Be Heard: Are Willing to Give Feedback and Contact Info

According to findings from a new survey released today by Original Review, the first provider of in-house restaurant review technology for real-time diner feedback, restaurant goers are skeptical of restaurant review sites, favor a friend's recommendation, like promotions, and will give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.

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CityBizList NYC

May 22, 2016 / We Blog Bahamas / Frederick Lightbourn and Original Review

Restaurant owners and operators can now track customer satisfaction in real time thanks to Bahamian Entrepreneur and restaurateur Frederick Lightbourn, with a new software called Original Review. How it started: "After 30 years operating and owning restaurants in Nassau, Bahamas, Frederick Lightbourn knew this age-old adage to be true. He knew that his customers loved his restaurant and could provide him valuable insight and word of mouth referrals..."

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The Nassau Guardian

May 19, 2016 / The Nassau Guardian / New restaurant tech, brainchild of Bahamian restauranteur

A first-of-its kind customer insight platform known as Original Review (OR) was officially launched yesterday and is already being used in four restaurants in The Bahamas; two in Dallas, Texas; two in Oklahoma City, and five in India.

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The Nassau Guardian

May 17, 2016 / FSR Magazine / Real-Time Reviews Promote Guest Interaction

Ildefonso Jimenez, the owner of Si Tapas restaurant, wanted to present a slice of Madrid in downtown Dallas. That meant paying attention to even the smallest details. But, unfortunately—at least on one note—his efforts were being drained as quickly as the small wine glasses he was pouring wine into. "Customers were saying, 'It makes your restaurant look real cheap,'" Jimenez says.

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FSR Magazine

May 17, 2016 / Examiner / New device will limit restaurant reviews to onsite users

Original Review has launched the new OR Customer Insight Platform, a device which allows customers to leave real-time reviews in restaurants, the technology company announced in a press release Monday.

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Examiner

May 16, 2016 / Hospitality Technology / Customer Insight Platform Provides Real-Time Feedback for Restaurants

Original Review, a customer insight solutions company, has announced the launch of its OR Customer Insight Platform, which addresses three key challenges facing restaurants of all types and sizes: real-time feedback on food and service, external reviews that are real and plentiful, and customer engagement. The OR Customer Insight Platform uses a short survey to gather real-time feedback from customers while they are in the restaurant, or "at the origin." Original Review will be demonstrating the OR Customer Insight Platform at the NRA Show 2016, hosted by the National Restaurant Association, in Chicago, May 21-24th.

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Hospitality Technology

May 16, 2016 / Fast Casual / Company launches mobile feedback platform

Original Review, a customer insight solutions company, has launched its OR Customer Insight Platform, to help restaurants track real-time feedback and collect external reviews, according to a company press release.

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Fast Casual

May 10, 2016 / Restaurant Hospitality / New workarounds may defang negative reviews

Operators can’t stop the flood of online reviews that shape their restaurant’s reputation in the social media era. But there might be a way to mute their effect. Delivery specialist DoorDash thinks the trick is to create a metric in which reviews are just one of several data points to consider.

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Restaurant Hospitality

April 12, 2016 / Dallas Business Journal / Restaurant tech company seeking $2.5M in latest funding round

Restaurant technology startup Original Review is in the midst of a raising funds that will help the company roll out its offerings to new eateries. The Dallas company was founded in July by Original Review CEO Debra Lukacsko, a technology veteran who worked for companies like IBM

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CityBizList Dallas

April 12, 2016 / Big News Network / Restaurant tech company seeking $2.5M in latest funding round

Restaurant technology startup Original Review is in the midst of a raising funds that will help the company roll out its offerings to new eateries. The Dallas company was founded in July by Original Review CEO Debra Lukacsko, a technology veteran who worked for companies like IBM and Hewlett-Packard before starting her own consultancy company Luke

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CityBizList Dallas

April 6, 2016 / Food News Today / Original Review Garners Funding to Address Customer Feedback and Engagement Challenges in Restaurant Industry

Original Review, a customer insight solutions company, has raised initial funding from private investors to develop and market the first customer insight platform for restaurants to gather real-time feedback from customers while they are in the restaurant, or "at the origin".

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CityBizList Dallas

April 6, 2016 / The Nassau Guardian / Bahamian restauranteur creates new technology for business

A local restaurant owner plans to upgrade from the "word of mouth" form of advertising by implementing the only in-restaurant review customer platform known as the "Original Review" (OR).

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CityBizList Dallas

April 6, 2016 / 242 Tribune / Technology On The Menu For Bahamas Entrepreneur

FRED Lightbourn, owner of The Poop Deck at Sandyport, has been in the restaurant business for 30 years so has a wealth of experience of customers’ dining tastes, likes and dislikes.

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CityBizList Dallas

April 5, 2016 / CityBizList Dallas / Original Review Garners Funding to Address Customer Feedback and Engagement Challenges in Restaurant Industry,

Original Review, a customer insight solutions company, today announced that it has raised initial funding from private investors to develop and market the first customer insight platform for restaurants to gather real-time feedback from customers while they are in the restaurant

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CityBizList Dallas

April 5, 2016 / Hospitality Industry / Original Review Garners Funding to Address Customer Feedback and,

DAS, April 5, 2016 - Original Review, a customer insight solutions company, today announced that it has raised initial funding from private investors to develop and market the first customer insight platform for restaurants to gather real-time feedback

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CityBizList Dallas

April 5, 2016 / Fins Mes / Original Review Raises Initial Funding

Original Review, a Dallas, Texas-based customer insight solutions company, raised an initial funding. The amount of the deal and the names of the investors were not disclosed.

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CityBizList Dallas
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